Contact Us

At KimonoFest, we’re committed to providing exceptional customer service while sharing our passion for the timeless beauty of the kimono. Whether you have questions about our products, need help placing an order, or simply want to learn more about Japanese kimono culture, we’re always happy to hear from you.

Below you’ll find all the ways to get in touch with our team.

📍 Our Office

KimonoFest Headquarters
1239 Sakura Street, 7th Floor
Midtown Manhattan, New York, NY 10036
United States

☎️ Phone Support

Customer Care Line: +1 (917) 555-4829
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 4:00 PM
Sunday & Public Holidays: Closed

Our friendly customer service team is available during business hours to help with all your inquiries, including:

  • Product information & availability

  • Sizing & styling advice

  • Shipping & delivery updates

  • Returns & exchange procedures

  • Bulk or special orders

📧 Email Contacts

For a faster response outside office hours, feel free to contact us via email:

We aim to reply to all emails within 24–48 business hours.

💬 Live Chat

Looking for immediate help? Use our Live Chat feature at the bottom-right corner of your screen.
Our support agents are available Monday through Friday during regular hours.

📦 Returns & Exchanges

We want you to love your kimono. If something isn’t right, you can return or exchange your item within 30 days of delivery.
Visit our Returns & Exchanges page for step-by-step instructions.

🌍 Wholesale & Partnerships

Are you a boutique, event planner, or cultural institution looking to collaborate?
We offer special pricing and curated packages for retailers, fashion shoots, film production, and educational organizations. Please email partners@kimonofest.com or call our business line at +1 (917) 555-4829 ext. 3 for more details.

📱 Stay Connected

Follow us on social media to discover the beauty and versatility of the kimono:

Tag us with #KimonoFestStyle to get featured!

📝 Mailing Address for Returns & Correspondence

KimonoFest
Attn: Customer Service Dept.
1239 Sakura Street, 7th Floor
New York, NY 10036
United States

Thank you for choosing KimonoFest. We’re honored to share this beautiful tradition with you.

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